The knowledgable, dedicated staff at Cool Springs Wines & Spirits is the best in the business. With over 200 years of combined industry experience, the CSWS team is clutch for customers who count on them for recommendations, party planning, efficient checkout and reliable all-around service. They takes pride in building relationships with customers, suppliers, the makers and the community. You gotta admit, working in the liquor industry has its advantages!
The heart of the Cool Springs Wines & Spirits, Penny’s tenure with the store extends back to the days when it first opened in 1996. With a wealth of industry knowledge that only comes with experience, Penny is in charge of managing, purchasing and marketing for Cool Springs Wines & Spirits. She is highly respected by customers, distributors and sales reps for her business savvy and negotiating skills. Not only does Penny understand the marketplace, but she also knows what customers want—and she gets it for them at the best price in town. A Nashville native, Penny loves spending time with her family and grandbabies, bowling, cooking (and a little gambling here and there). Drink of choice? Crown Royal… you can bet on that!
Jeff is a wine guy, that’s for sure! He holds the title of Cool Springs Wine’s & Spirits’ wine manager; With more than 20 years of experience sharing his passion for wine, Jeff has built a reputation as the “go-to” wine guy for customers, distributors and sales reps alike. Jeff has traveled throughout the world to learn the stories and secrets of winemakers, and he has an uncommon ability to parlay that knowledge wherever the occasion presents. In addition to serving as Wine Manager, Jeff spearheads tastings and educational seminars for Cool Springs Wines & Spirits. He makes wine approachable with his easy-going demeanor and natural people skills. When asked about favorite wine styles, Jeff will tell you he likes them all, but he tends to drink wines that go with the season, mood, or food. (He’s also known for enjoying a Chopin Vodka cocktail and Yazoo Pale Ale at times!) In his free time, Jeff loves to BBQ and is a former competitor on the Kansas City Barbecue Society circuit.
Patrick is CSWS’s go-to beer expert and spirits manager. Patrick manages the beer department where he maintains beer inventory and coordinates any special event orders. He genuinely enjoys sharing his passion and knowledge of craft beers with his customers. With several years of experience under his belt, he continues to expand his industry knowledge by scouring through books and information online. When not at work, you may find Patrick drinking a Bearded Iris Chasing Rainbows beer (his favorite).
Michelle has been in the Nashville event industry for over 10 years. As the Event Sales Manager at Cool Springs Wines & Spirits, she handles the logistics for all the bulk orders that are delivered for events and weddings throughout Middle Tennessee. Prior to joining the CSWS team, Michelle owned her own event planning company and worked at one of the best venues in Nashville as an Event Coordinator. When she’s not working, you can find her hanging out with her twin boys, hiking at Radnor or trying a new restaurant in town. She also loves to travel and drink red wine!
In her role as Marketing Director, Sarah’s organization and creative skills are constantly churning. Sarah serves as the primary liaison for catering and delivery bulk orders as well as bookings for our private event space overlooking the store. She coordinates all in-store product tastings and education seminars and is responsible for social media content on all channels. Community relations and several other marketing functions are also Sarah’s jurisdiction. Prior to joining the staff, Sarah was the event director for our annual Franklin Wine Festival event benefitting Big Brothers Big Sisters of Middle TN. She brings a wealth of knowledge with media, public relations, communications and graphics as well. When she’s not in the office, Sarah and her husband are probably sipping margaritas on the back deck of their home in Franklin surrounded by their dog and three cats that make up their furry family.
In addition to executing daily operations and assisting customers, Pam is now responsible for executing daily operations and staffing on the sales floor as well as serving as our primary staff education liaison and host for on-site and off-site wine tastings as Cool Springs Wines & Spirits’ Floor Manager! When asked about her favorite wine, Pam’s response is “whatever is new” – because she loves trying new things. Pam is also our resident mixology extraordinaire, having completed courses and certifications from the Society of Wine Educators and the Wine and Spirit Education Trust. She is also a Sommelier and a licensed bartender, so definitely a fun person to know! When not in the store, Pam enjoys movies, travel (especially to wineries, breweries, and distilleries), and volunteering at beer and wine festivals.
With 30 years of hands-on experience, Ann is devoted to continuous learning and helping customers select the perfect bottle. She reading books and blogs, attends educational seminars, and frequents wine events. Ann enjoys the fact that wine is an inexhaustible subject and that there is always something new to learn about it. Her favorite aspect of Cools Springs is meeting new people and developing relationships with the customers. Outside of work, she loves to read, cook, visit friends and family and be an active member of her church and local community.
Richard helped open Cool Springs Wines & Spirits more than 20 years ago. He was hired as General Manager and helped with the initial layout, staffing and stocking. South Florida came calling and soon he was off to Miami, where he worked for Johnson Wales Culinary School. He then became a wine educator for a distributor and went on to manage wine shops in Alabama and Florida. Richard is now happily back “home” with Cool Springs Wines & Spirits. He is a self-professed Rosé fanatic and a connoisseur of Champagne. But after a long day of working in the garden or hiking, he also enjoys the occasional Heineken or his favorite high gravity beer, Chimay Premier Ale. When he’s not at Cool Springs Wines & Spirits, you can usually find Richard with his beloved Australian Shepherd named “Bella.”
Scott, also known as “Poppa P”, is the General Manager of Woody’s Smokes & Brews (conveniently located inside Cool Springs Wines & Spirits). Scott overlooks the tobacco shop which includes a beautiful walk-in humidor with over 800 different premium, hand-rolled cigars as well as pipes, portable humidors, lighters and other accessories. Prior to joining Cool Springs, Scott owned, managed, and consulted with cigar shops. He spent time in the Dominican Republic learning about the process of creating premium cigars. Scott truly enjoys the synergies between the cigar shop and the wine/spirits business. Outside of work, he loves playing and writing music but these days, his greatest joy is being a grandfather.
Jeff joined the Cool Springs Wines & Spirits team in 2010 after moving from his hometown of Phoenix, AZ. In his role as warehouse supervisor, Jeff oversees back-of-the-house operations, managing inventory of thousands of SKUs that are stocked or delivered daily. Jeff truly is the bee’s knees; not just because he does such a great job at the store. In his free time, Jeff produces his own honey to sell and share with his colleagues at CSWS.
Tamara has an avid enthusiasm for both learning and vodka, two things that make her a great fit at Cool Springs Wines & Spirits. Tamara’s vodka knowledge includes an understanding of infusions, mixers and – of course – how and where they are made. She has a personal goal of making sure every customer leaves happy, so you can can count on her for some great recommendations! When not at the store, Tamara is likely to be found reading or cooking… two of her favorite past times!
Tony is one of Cool Springs Wines & Spirits warehouse specialists. He contributes to back of house operations including receiving and processing inventory. So in reality, Tony has first-hand knowledge of every single product available at the store! If you catch Tony outside of the warehouse, he may be enjoying his drink of choice: either a Jameson or a glass of Double Back Cabernet Sauvignon.
Gianluca is our Master of Italian wines, who just so happens to be Italian himself! Gianluca accompanies customers on a wine and food journey. He builds relationships with customers based on a mutual love of wine. Prior to joining Cool Springs, Gianluca worked internationally in sales and marketing for Unilever, Carlsberg and Red Bull. He says the people at Cool Springs Wines & Spirits are his “second family, from which I learn something every day. Being a part of the team for me means growing together and helping each other.” Outside of work Gianluca enjoys cooking and listening to music. He also sees joining a softball team on the horizon!
Bryan is committed to enhancing people’s lives with good spirits. Before joining the team at Cool Springs, he worked as a white tie Captain Waiter in 4-star French and Italian restaurants in St. Louis where he cooked table side and recommended wine and spirits pairings. Bryan enjoys learning the latest industry trends through tastings, educational seminars and colleagues. He enjoys free time with his grandchildren and exploring the Nashville food scene with his wife (a personal chef!)
You may recognize Kelly, one of our friendly cashiers who enjoys greeting customers with a smile. Kelly joined the team at Cool Springs Wines & Spirits in 2019. She enjoys meeting customers and ensures an efficient check out experience. Kelly is also a novelist (not kidding!) So be careful, you might just end up in her book! Kelly’s favorite cocktail is a vodka grapefruit; she loves to mix together different combinations to create new concoctions.
Scott is a pro when it comes to wine, whiskey, and Cool Springs. He joined the team in 2001 and is a fundamental part of the daily front-end operations to ensure you have the best experience. On your next visit, definitely ask Scott for a recommendation. He has been collecting since 1995 and will point you in the right direction for best Pinot Noir on the market. When he is not at Cool Springs, Scott can be found watching sports, enjoying the lake life, or entertaining guests with his wife!
Make sure you say hello to Krystin next time you are checking out – she looks forward to meeting so many terrific customers every day! Join her each week at “Cocktail Sunday,” where our resident mixologist creates new flavor experiences and educates customers on some of the many products we sell. When Krystin is off work, she enjoys hanging out with her dogs Harlee and Bella.
You may have seen Keaton in some of our videos talking about event deliveries, possibly operating a cash register, or even helping pull boxes from the warehouse! Keaton is all over the store helping with most all aspects of the business! A Senior at MTSU, Keaton is a Business Major and loves working weekends at the store and making new friends.